At Annie Admin, we know how much time and energy it takes to run a successful HVAC business. You have to schedule service calls, work with clients, and make sure invoices are sent so you can collect payment. Proper workflow management is key to a successful company, which is why we offer virtual assistants who can help with real administrative solutions. Keep reading to learn more about managing HVAC workflow, and please contact us with any questions!
Improve Your Scheduling Efficiency
One complaint that many local HVAC service providers can get is, “The technician didn’t show up on time.” While there are some factors outside of your control as a business owner, such as how long each job will take, you can organize who is going on each service call and what your daily call list looks like. You can break crews into territories and find the most efficient route between service calls, and you can create a backup plan, just in case one crew or technician is delayed.
Collect Job Deposits
As a new business, it can be difficult to achieve positive cash flow in the first few months or even the first year. To change
this, you can collect deposits on certain jobs, such as a full furnace or A/C replacement. Our team can help you set this up so a customer can send a deposit before you begin the job, securing their payment before you or your technicians arrive at their home.
Improve Your Invoicing
Invoicing is an integral part of your workflow, and if you’re having trouble sending invoices promptly, it can affect your bottom line. At Annie Admin, our virtual office managers can help you streamline and improve your invoicing process. This will allow you to send invoices on time and collect payment from customers so your cash flow remains healthy.
Focus on Customer Service
Above all, your workflow will mean nothing if you don’t focus on customer service. Your customers are the lifeblood of your business, and when you work with them, it’s important to go above and beyond. Take time to check everything related to their concern or request, and then look for any other signs of wear and tear, such as the fan motor in the furnace or the condenser coils on the A/C unit.